Return & Refund Policy

Return & Refund Policy

Last Updated: July 17, 2026

At Lorevin.ca, customer satisfaction is important to us. We strive to ensure every customer receives an authentic luxury item that matches its description. Please read our Return & Refund Policy carefully before making a purchase.

  1. Return Eligibility

We offer a 4-day return window from the date your order is marked as delivered by the shipping carrier.

To be eligible for a return:

  • You must contact Lorevin.ca within 4 calendar days of delivery to request a return authorization.
  • The item must be returned in the same condition in which it was received.
  • The item must not be used, altered, damaged, cleaned, repaired, or modified after delivery.
  • All original packaging, accessories, authenticity cards, dust bags, tags, receipts (if included), and any other accompanying items must be returned.
  • The item must not show any new signs of wear beyond those described in the original listing.

Returns sent without prior authorization may be refused.

  1. Non-Returnable Items

For hygiene, security, and authenticity reasons, we cannot accept returns for:

  • Items that have been used after delivery.
  • Items that have been damaged after delivery.
  • Items that have been altered or repaired by a third party.
  • Items missing original accessories or packaging included with the purchase.
  • Items returned outside the 4-day return period.
  • Gift cards, if offered.
  1. Authenticity Guarantee

Every item sold by Lorevin.ca is guaranteed to be authentic.

Returns based solely on a customer’s personal opinion regarding authenticity will not be accepted without credible supporting documentation from a recognized independent authentication service.

  1. Return Process

To request a return:

  1. Contact our customer support within 4 days of delivery.
  2. Include your order number and the reason for the return.
  3. If your return is approved, you will receive return instructions.
  4. Securely package the item and ship it using a tracked shipping service.

Customers are responsible for ensuring the returned item is safely packaged to prevent damage during transit.

  1. Return Shipping

Unless the return is due to our error (such as receiving the wrong item), customers are responsible for return shipping costs.

We recommend purchasing shipping insurance for high-value returns, as Lorevin.ca is not responsible for items lost or damaged during return transit.

  1. Inspection of Returned Items

Once your return is received, our team will inspect the item to verify:

  • The serial number, date code, microchip (where applicable), and identifying characteristics match our records.
  • The condition matches the condition in which it was originally shipped.
  • All included accessories and packaging have been returned.

Returns that fail inspection may be rejected and returned to the customer.

  1. Refunds

If your return is approved, your refund will be issued to the original payment method.

Original shipping charges, shipping insurance, customs duties, taxes, and any non-refundable payment processing fees (where permitted by law and disclosed at checkout) are generally not refundable unless required by applicable law.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

  1. Damaged or Incorrect Orders

If you receive:

  • The wrong item; or
  • An item that was damaged during shipping,

please contact Lorevin.ca within 48 hours of delivery and include clear photographs of:

  • The item.
  • The shipping box.
  • The shipping label.
  • Any visible damage.

We will review your claim and work with you to resolve the issue.

  1. Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has entered processing or has been shipped, it cannot be cancelled and must instead follow this Return & Refund Policy if eligible.

  1. Chargebacks

If you experience any issue with your order, we encourage you to contact Lorevin.ca before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns promptly and fairly.

  1. Contact Us

For return requests or questions regarding this policy, please contact us through the contact information provided on Lorevin.ca.

By placing an order with Lorevin.ca, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

  1. Customer Acknowledgement

By placing an order on Lorevin.ca, you acknowledge and agree that:

  • You have read, understood, and accepted our Terms & Conditions, Return & Refund Policy, and Privacy Policy before completing your purchase.
  • You understand that all products sold by Lorevin.ca are authentic pre-owned luxury items unless otherwise stated.
  • You have carefully reviewed the product description, photographs, condition, pricing, and any included accessories before placing your order.
  • You understand and accept our 4-day return policy and agree to follow the return process described in this policy.
  • You authorize the payment made using your selected payment method and confirm that you are the authorized cardholder or account holder.
  • You agree to contact Lorevin.ca first if you have any questions or concerns regarding your order so we have the opportunity to resolve the matter promptly.
  • You understand that Lorevin.ca maintains order records, payment authorization records, customer communications, shipping documentation, tracking information, and delivery confirmations for order verification and fraud prevention purposes.

By completing checkout, you confirm that you have accepted these policies and agree to be legally bound by them.

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